Returns & Refund Policy

Trading card products lose their resale value once opened, so this needs to state clearly whether opened/unsealed product can be returned at all, or only unopened/factory-sealed items — this is the single most important decision in this whole policy and should be made deliberately, not left as a placeholder.

Needs a specific number of days from delivery within which a return or exchange can be requested.

Needs to cover: how to report a damaged shipment (ideally with photo evidence), the timeframe to report it in, and whether X-Spelled covers replacement shipping in these cases.

Needs to state what happens if a customer believes they received a non-authentic or previously-opened-and-resealed product — this should tie back to the “factory-sealed and verified” promise made on product pages.

Needs the actual process: contact method, whether a return authorization is required before shipping anything back, and who pays return shipping in each scenario.

Needs to cover: refund method (original payment method via Stripe), processing time once a return is received, and whether original shipping costs are refunded.

Needs to cover whether and until when a preorder can be cancelled for a full refund before it ships — should stay consistent with the Preorders section of the Terms of Service.

Needs an explicit list, once one exists (e.g. opened packs, clearance/final-sale items if those are ever introduced).

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