Legal

Returns & Refund Policy

What to expect if you need to make changes to an order.

All sales are final

Due to the nature of our merchandise, we cannot accept returns, exchanges, or refunds. Please be very careful that you purchase the correct item and correct quantity of the item you would like.

Once we ship your package, any damages are the responsibility of the shipping carrier.

You can always contact us with any questions at support@xspelled.com.

International orders

We cannot accept cancellations for orders from customers residing outside of the US.

Preorder cancellations

Preordering products before their release date involves certain risks. By placing a preorder, you agree to a binding purchase agreement for the product at the advertised price.

Cancellation requests

Deadline — cancellation requests must be made prior to the deadline stated on the product page. If no cancellation deadline is listed, the preorder is non-cancellable.
Fees — approved cancellations will incur a fee of 10% of the total value of the items canceled. Partial cancellations are also subject to this fee. Cancellation requests must be submitted via email, and the fee must be accepted in writing before the cancellation is finalized.

After the cancellation deadline

Preorder cancellations are not accepted. Customers assume and accept all risks when purchasing unreleased products, including but not limited to delays, quality issues, price fluctuations, changes in interest, or financial hardship. Exceptions may be made on a case-by-case basis, but approved cancellations after the deadline will be subject to a 35% cancellation fee.

If we must cancel your preorder (without your request), you will receive a full refund with no cancellation fees.

Contact

Questions about this policy can be sent to support@xspelled.com.